Terms and Conditions
Welcome to www.melsmedia.co.za. This website is owned and operated by Mel’s Media Graphic and Website Design.
Any persons using, reading, and/or purchasing products on this website agree that access to and the use of this site are subject to the following terms and conditions.
Detailed description of products and services:
Mel’s Media is a Graphic and Website Design Company in Pretoria, South Africa. We have an extensive offering for Website Development and Hosting, as well as Graphic Design services for digital- and printing media.
In order to access our products, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as requirement to buy the products. You agree that any information you provide will always be accurate, correct, and up to date.
You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our website. Accordingly, you are responsible for all activities that occur under your account/s.
Website development terms:
After filling out the necessary forms, we will send a quotation for services ordered. With this email, a contract will be attached that must be completed. Please send completed contract and proof of payment for deposit to firstname.lastname@example.org. A completed contract and payment of deposit will indicate full acceptance of invoice. Services will then commence. All information about monthly payment is mentioned in the contract. Please read it carefully. Hosting will be done by AfriHost. Mel’s Media will do the necessary arrangement for this. All information on AfriHost is on their website: www.afrihost.com
Graphic design terms:
Corporate Identity Bundles: All packages have different offerings. The package offers a discounted rate for a bundle of services. If any of the services are ordered out of the bundle, it will require a separate quotation. List of services available: Logo design, Business Card Design, Letterhead Template, Email Signature Template, Powerpoint Presentation Template, Social Media Profile Image, Social Media Cover Image, Company Profile, Quotation Template, Invoice Template, Statement Template. Mel’s Media will keep a backup of all designs for future change requests. Logo Design Terms: When a logo design has been ordered, there will be 10 ideas created for the client to choose from. A combination of the ideas can be chosen. The client will have the option to make changes to the chosen logo. Only 3 changes to logo is part of original quotation. Any more changes will result in an hourly charge of R300 per hour. When logo is finalized, all file types needed for future use will be released to the client. Mel’s Media will keep a backup for future design requests.
After filling out the necessary forms, we will send a quotation for services ordered. 50% of quotation is payable before service can commence.
Returns and Refunds Procedure
Once service started, no refunds can be issued. If for some reason the client is unsatisfied with the work presented, all services should be halted and the remaining 50% of quotation may be refused. Any files and images created will be stored until full payment has been made.
Mel’s Media takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
All registration and contact information/details of clients will be kept private and secure.
Company Contact Details
Contact person: Marinel Mostert